It’s not the most glamorous job – I know.
Many of us are busy generating sales, completing the paperwork so that the product or service is delivered to the client.
So, when was the last time the process of delivering what you sold to the end user was reviewed.
It works; the clients get their products or services – the team have it down pat. The process may be a few years old, may be even older, but it works.
Recently, I visited a business where we reviewed the process of sales to delivery, mapping out the process of on boarding a new client from the initial enquiry to delivery and found to everyone’s surprise that it required 11 manual entries to complete the sale.
The business has been operating profitably for many years and the process we mapped just developed over time, adding this and that. It worked, but everyone was surprised at the duplication that was being carried out.
We identified what could be removed, what existing systems could be connected, and development was required in the short term. This exercise alone identified that with a little time and small investment, the duplication could be reduced to 4 entries, In the long-term plans were being made to investigate the development of one entry system.
So, have a look and see what it takes to delivery your products and services to your clients. You may be surprised at what takes place.
If you need assistance with the very glamorous task, give me a shout and we can see what we can do together.
First published on LinkedIn (opens in a new window)
